Important Note on Order Delivery
As an online retailer, we are doing our best to keep delivering customer orders into their hands fast during the current pandemic. We are operating daily, and are taking the orders and sending them out as quickly as possible.
With worldwide courier and delivery services being impacted, we have, as much as we could, pivot and adapt to the challenges the current situation presents.
The Australian Federal Government has announced Auspost to be classified as "Permitted Work Premise" so they can operate with on-site operations but with some restrictions.
As mandated by the government, Auspost's workforce in operations and delivery networks have to be reduced by one-third effective from 9 August. We've been advised that Auspost is already making contingency plan and adapting its operations to maintain its delivery frequency as much as they could.
The Australia Post has made some changes to their tracking notifications to provide more information about the progress of customer delivery.
- Auspost has a new notification - "We’ve got your delivery details" - which will now be the first notification sent to customers when Australia Post has confirmed receipt of the parcel.
- Auspost has also updated the "It’s on its way" notification to include information about delivery delays. More details could be found on the Auspost website.
- Please note that Auspost Express Post guarantee of next day delivery with the Express Post network has been temporarily suspended due to the significant reduction of domestic flights, social distancing and hygiene requirements, and the increase in volumes. Express Post is still available, but parcels may not be delivered next business day every time.
Customers can now track their delivery through parcel tracking, the chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au.
With the current massive demand and workforce capacity constraints, Auspost has advised that there may be an expected additional 3-day delay for deliveries into Victoria. This means any lodgements of our parcels to customers in Victoria will be held in New South Wales (where our warehouse and office is) for up to 3 business days to allow Victoria state to work through the demand.
We apologise for this unprecedented disruption and let us continue to support each other the best way possible as we work through this difficult circumstance.
Thank you very much for your understanding and stay safe.
As a reminder, for information about changes to the parcel service, up to date details on delays and impacts, please visit Auspost website. Please do not hesitate to reach out to the LittleLusso team at firstname.lastname@example.org should you have other questions.
The Little Lusso team