SHIPPING INFORMATION

WHO ARE THE DELIVERY SERVICE PROVIDERS THAT LITTLELUSSO ENGAGES?

For domestic delivery within Australia, purchased items will be shipped to your waiting hand via Australia Post (AusPost) or Sendle where needed or requested.

WHAT IS THE ESTIMATED DELIVERY TIMEFRAME?

LittleLusso will always dispatch an order within one working day once payment is received. As a general rule of thumb, a regular parcel post will take 2 to 6 working days in Australia (depending on your location). Please allow a little bit extra if you are living slightly off the city areas or areas not within the service providers’ standard delivery network.

WHAT IF MY PARCEL DOES NOT ARRIVE?

Please track your parcel using your dedicated tracking number diligently. Should it not arrived within the AusPost's estimated time frame, please lodge an enquiry with AusPost. LittleLusso will not be able to ship any replacement orders without verification from AusPost.

If the issue is due to the wrong address as provided by the buyer, and the package returned to LittleLusso, we will notify you once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as the additional charges for us to reship the package to you.

WHAT ARE THE POSTAGE OR SHIPPING CHARGES?

LittleLusso offers FREE standard parcel post within Australia with a minimum purchase of A$75. 

Please note

  • There may sometimes be delayed deliveries to WA and rural areas of QLD, but please be assured that this should not happen often.
  • Mailing to Australian external territories is subject to customs regulations for parcels as indicated by AusPost.
  • Purchases made on weekends and public holidays will be processed on the next business day.
  • You will receive an email correspondence from us when we dispatch your order. Estimated delivery times are to be used as guide only. 
  • LittleLusso should not be held responsible for possible delays caused by payment authorisation or any loss or damage in goods occurring in transit. 

 

Care Guides

Make sure you're armed with the right advice to maximise the use of your leather cleaning and conditioning products, download your very own user guide below.        

Apple Brand Leather Care (Conditioner)

Leather Milk No. 1 Conditioner
Leather Milk No. 2 Cleaner
Leather Milk No. 3 Water Protectant
Leather Milk No. 4 Car Conditioner
Leather Milk No. 5 Furniture Conditioner
 
Saphir Shoe Care Guide     
Saphir Ultimate Shine Guide

In the meantime, some general rules on leather care and protection.

 

 

 

 

1. Cleaning

Regular cleaning prevents the build-up of dust, dirt, mildew and bacteria. Use your clean fingertip to gently rub out the scratch as the natural oils from your skin will remove most small scratches. To remove dirt, grime or surface residue, use a soft damp cloth. Gently rub for removal. For a deeper clean, use a cleaner to help preserve the natural lubricating oils instead of stripping them. Cleaning is an irreversible process and therefore, thorough consideration should be made before any such attempt. Do not use coloured rags that are not dye-colourfast as the dye may come off onto your leather. 


2. Maintaining

Leather loses suppleness in time if it is not provided with regular nourishment. Use a wax-free leather conditioner that will work on nourishing and restoring the flexibility and suppleness of your leather article. 

3. Storage

Leather is a natural material and should be stored in a breathable, non-plastic or non-porous container, to prevent the growth of mildew and bacteria. If you have to store it in a garment bag, make sure to keep it open for ventilation. 

Avoid at all cost: